DELIVERY

Free delivery offer:  UK mainland deliveries only.

The Ivory Bow reserve the right to end this offer without any notice.

Where do we ship to?

UK excludes Republic of Ireland 

Europe includes Rebublic of Ireland and Channel Islands

Rest of World includes Switzerland, Norway, Croatia, Romania, Slovakia, Poland, Serbia & Iceland due to the high customs charge.

Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from The Ivory Bow.

We reserve the right to change our delivery prices without notice.

Where do we NOT ship to?

We do not deliver to PO Box Addresses. We reserve the right to add/remove from this list at any time.

How much will it cost?

Up to 0.14 kg (approx 2 packs for tags)
UK - Free (usually £1-20)
Europe - £2-00
Rest of the World - £3-20

0.15kg to 0.29kg (approx 5 packs of tags)
UK - Free (usually £1-60)
Europe - £2-60
Rest of the World - £4-70

0.30kg to 0.99kg
UK - Free (usually £3-50)
Europe - £5-50
Rest of the World - £12-50

1kg to 2.3kg (Wishing Trees or Postboxes)
UK - Free (Usually £6-95)
Europe - £10-90
Rest of the World - £22-70

How long do deliveries take?

The timings below are given as reference and deliveries might take a little longer during busy times.

Standard Delivery UK: Many items are hand crafted so please allow 7 - 10 working days from confirmation of order for delivery.  Smaller items will be sent by Royal Mail.  Larger items will be sent by Hermes.

Delivery to Europe and Rest of the World: Many items are hand crafted so please allow 10 - 14 days for delivery.

RETURNS POLICY

If you are not delighted with the products that you have chosen you may return them to us within 7 days of receipt. We cannot accept items for a refund if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed. Further to this any item that has had a personal message added will not be refundable.

Making returns
For all returns you will be required to arrange and pay for the return of the products to us. We will then refund your item and if you wish to select an alternative item this may be done as a new order via our website.
To return any products to us, please email us at info@theivorybow.co.uk to advise that you would like to arrange a return. In the subject heading please state RETURN. We will email you back a confirmation of the return request. Please print this email and enclose it in the parcel along with a copy of your receipt. Please ensure the packaging you use to return the item to us is suitable for despatch.
We would strongly recommend that all returns are sent to us by Recorded Delivery as we cannot accept responsibility for parcels lost in transit.
Our returns address is:

Charnwood
High Street
Hogsthorpe
Lincolnshire
PE24 5PP

You will receive your refund credit within 7 working days of us receiving the goods. We endeavour to process this as quickly as possible. Your refund will exclude the original delivery charge and any gift-wrapping charges.
Please note that we are unable to refund an item without a receipt and that the refund will only be given to the original payer